Terms of service

Last updated: 30 October 2026

Shopping with NACRE

These terms apply when you use the NACRE online store or place an order. Please read the product information, shipping policy, return and refund policy and privacy policy before ordering. For help, use our contact form.

Products and orders

Check the selected colour, size, model and quantity before checkout. Images show the appearance and styling of a product; screen settings and production variations may affect colour. Accessories used only for styling are not included unless the product description says otherwise. These statements do not excuse an item that is materially different from its description.

Please provide accurate contact and delivery information and ensure you are entitled to use your payment method. An order acknowledgement confirms receipt of your order. If an item is unavailable or we identify an error affecting your order, we will contact you to resolve it and refund any amount due if it cannot proceed. We will not substitute products or increase the amount charged without your agreement.

Prices, payment and offers

Prices and charges are shown in US dollars. The checkout shows the total payable to us, including shipping and any taxes collected by us, before you confirm payment. A payment provider may charge its own currency-conversion or transaction fees. Destination import charges may be payable separately as explained in our shipping policy.

Buy 3 or more eligible items to receive an automatic 10% merchandise discount. Standard shipping is free on a merchandise subtotal of US$79 or more after discounts. These offers combine with each other; eligibility and any other combination limits are shown at checkout. There is no subscription or recurring purchase obligation.

Delivery, returns and cancellations

Processing, estimated transit times, delivery destinations and import charges are described in our shipping policy. Our return and refund policy explains cancellation requests, return postage and refunds. Contact us if an order is late, lost, faulty or incorrect so that we can arrange a remedy.

Use of this website

Use the store lawfully. Do not interfere with its operation, submit malicious code, misuse another person’s information or attempt unauthorised access. Third-party links are provided for convenience; their services are governed by their own terms.

Privacy

Our privacy policy explains how personal data is used to operate the store and fulfil orders, including processing by Shopify and delivery partners.

Your legal rights

Nothing in these terms excludes mandatory consumer protections, statutory guarantees or liability that cannot lawfully be excluded. The consumer rights that apply in your country remain available to you. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.

Changes and contact

We may update these terms for future orders. The terms shown when you place your order apply to that order. Please contact NACRE through our contact form with questions or complaints.