Contact information

Contact NACRE

For product questions, delivery enquiries, returns, cancellations or complaints, email srtryun@gmail.com or use our contact form. Include your order number if your question concerns an order.

Choose “Return or cancel an order” in the contact form to request a return or cancellation. A clear email request is also accepted. We will reply to the email address you provide. Please do not include card details or other sensitive payment information.

NACRE is based in Japan. Products are dispatched by our fulfilment partners in China. Please contact us for return instructions before sending an item back; the address on a parcel may not be the correct return address.

Business address

NACRE
8F, Wind Ebisu Building
2-4-8 Ebisunishi, Shibuya-ku
Tokyo 150-0021, Japan

Please contact us before sending a return. Return instructions and the correct return address will be provided for your order.